Caller - South Indian Language Telecaller

Company Description  Impetus Collection Services is a domestic debt recovery company serving banks and non-banking financial companies (NBFCs) across India. With over seven years of experience and a team of more than 300 energetic professionals, the organization focuses on delivering reliable credit collection and debt monitoring services. Impetus enables its clients to concentrate on business growth while it manages end-to-end recovery processes.

The company combines traditional methods such as tele-calling and field visits with analytics-driven strategies and legal interventions, including arbitration and execution of awards or decrees, to achieve fast and effective debt recovery. This integrated approach provides clients with peace of mind and enhanced business security.

Role Description  This is a full-time, on-site Caller – South Indian Language Telecaller role based in Thane and Pimpri Chinchwad. The caller will contact customers to remind, negotiate, and follow up on overdue payments in a professional and compliant manner. Daily responsibilities include making outbound calls, explaining account status and repayment options, updating call outcomes and customer details in internal systems, and escalating complex cases to senior team members when needed.

The role also involves coordinating with field collection staff and the legal or analytics teams when required, adhering to company processes, and meeting individual and team collection targets.
Qualifications
Strong communication skills in at least one South Indian language (such as Tamil, Telugu, Kannada, or Malayalam), along with clear spoken English and/or Hindi.
Ability to handle outbound tele-calling for debt recovery, including negotiation, persuasion, and professional customer interaction.
Basic computer literacy and data entry skills to update call records, customer information, and payment status accurately.
Comfort working in a target-driven environment, with good time management, attention to detail, and follow-up discipline.
Prior experience in collections, customer service, call center operations, or banking/financial services is an advantage but not mandatory.
Willingness to work on-site in Thane and collaborate within a team-oriented environment.
Minimum educational qualification of a high school diploma or equivalent; higher education is a plus.