Customer Care Specialist

Be the Voice That Builds Trust—Join Bert Black Service Companies Today.

At Bert Black, you’re not just picking up the phone. You’re the first impression, the calming voice, and the solution provider. We’re a powerhouse in heating, cooling, plumbing, and electrical services, and we need a Customer Care Specialist who thrives on helping people and making a real impact. If you're looking to grow with a company that backs your ambition and values your voice, this is your moment.

• Pay Range: $32,000 - $42,000 per year, based on your experience and drive
• Comprehensive Benefits:
  Health insurance, paid time off, and more
• Training that Counts:
  Paid onboarding to equip you for long-term success
• Work-Life Balance:
  Enjoy stability and structure in a supportive environment
• Perks that Matter:
  Positive company culture that celebrates wins, big and small

• You're Part of the Team:
  Tight-knit environment where your input is heard
• Grow With Us:
  Career advancement and leadership opportunities are real
• You Make a Difference:
  Your communication skills and empathy create better service and loyal customers

Located in Pine Bluff, Arkansas
, this is an on-site position where your voice drives customer experience and satisfaction.

• Create lasting impressions with exceptional phone and email interactions
• Answer inbound calls and reach out for appointment reminders, promotions, and follow-ups
• Communicate clearly with customers, technicians, and coworkers to keep everyone in sync
  
  Keep our customer database up to date with accurate notes and info
• Handle conflict with professionalism, speed, and empathy
• Collaborate with the team to keep operations running smoothly
• Support internal processes with various administrative tasks
• Hit key performance benchmarks and maintain high service standards

• High school diploma or GED required
• Prior customer service experience is a plus, but not mandatory
• Solid communication and active listening skills
• Basic computer and typing proficiency
• Detail-oriented and well-organized
• Positive attitude and a natural team player
• Strong problem-solving ability and a calm demeanor under pressure
• Comfortable sitting for long periods and working in a call-heavy environment
• Willingness to take initiative and support after-hours or weekend needs when required
• Local area familiarity or map navigation skills are helpful

Bert Black Service Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.