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Customer Service Manager

Listing for: Kohls
Full Time position Listed on 2026-11-11
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 90000 - 127000 USD Yearly USD 90000.00 127000.00 YEAR

Job Description & How to Apply Below

Picture yourself as a Customer Service Manager who builds demand, nurtures accounts, and closes business that fuels our growth. For the safety-first Customer Service Manager with 8 years, Kohls answers with $90,000 - $127,000, an internship setup, and a ladder built for climbing.

Key Responsibilities
  • Test three subject lines, kill two, scale the winner
  • Push Phone Etiquette adoption so the AR team stops flying blind
  • Keep a finger on competitor pricing across AR
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost
  • Sell the documentation-first roadmap, not just today's feature set
  • Coach the Customer Service Manager team off discounting and onto value selling
What You'll Bring
  • The kind of reliability that earns you the hard assignments
  • Proven follow-through, measured in shipped things rather than good intentions
  • A collaborative mindset and genuine enthusiasm for teamwork
  • The kind of attention to detail that catches what spell-check misses

The story of Kohls is really the story of Springdale, AR betting on a plainspoken idea about sales marketing and being proven right. Diverse perspectives make our sales marketing work sharper, and we deliberately seek them out.

The offer includes $90,000 - $127,000, remote flexibility, retirement matching, and coaching tailored to your manager goals.

Nothing stale here: the Customer Service Manager slot was re-confirmed open earlier today.

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