Customer Experience Manager

## Customer Experience Manager At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.
We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.
Here’s what sets us apart:
* ** Wellness that works for you:
** Comprehensive medical, vision, dental, and prescription coverage.
* ** Flexibility and freedom:
** Paid time off to relax, recharge, and enjoy life.
* ** Ownership that empowers:
** 401(k) plan to help you build a solid future that the Company contributes to.
* ** Savings for your lifestyle:
** Exclusive employee discounts on the things you need most.
* ** Investing in your dreams:
** Scholarships and educational support to fuel your growth.
* ** Adventure awaits:
** Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.
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* Job Summary:

** Manages front end and store office operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Oversees compliance of office functions including AML, lottery, and Western Union transactions. Ensures adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.
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* Essential Duties and Responsibilities:

*** Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
* Ensures effective training of partners within the departments under their supervision.
* Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
* Protects and monitors store sales by ensuring accuracy of front end procedures and proper execution of all compliance measures.
* Responsible for training front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing. Conducts performance evaluations and provides feedback to Store Director.
* Reviews money orders and check cashing for governmental money regulations. Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director.
* Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
* Helps maintain overall operating costs, sales performance, financial results, public relations, product quality, work methods, working standards, equipment, property, wages, and labor. Makes decisions that impact store profits and sales, and employment or welfare of people.
* Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
* Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
* Maintains clean, safe, and…