Retail National Account Manager; West Coast Territory

This is a fully remote, outside sales position. However, candidates must live in the western United States territory to be considered. Prioritization will be given to candidates living in CA, OR, and OK.

The National Account Manager – West Coast is responsible for driving profitable growth across a diverse portfolio of specialty retail, mass, craft, and distributor accounts. This role develops and strengthens strategic customer relationships, identifies new business opportunities, successfully executes sales and marketing programs, and delivers against established revenue and profitability goals.

Libbey is seeking a highly motivated sales professional with strong account management, business development, and strategic selling capabilities. This role provides an exciting opportunity for a growth-oriented, customer-focused individual to expand Libbey’s presence across key retail channels, develop new customer partnerships, and contribute to the success of one of the world's leading tableware brands.

• Overall planning and execution to achieve AOP goals and drive profitable growth across assigned accounts.
• Manage a portfolio of specialty retail, mass, craft, and distributor customers throughout the West Coast region.
• Develop and execute annual account plans aligned with customer objectives and Libbey growth strategies.
• Build collaborative customer relationships and serve as the primary point of contact for assigned accounts.
• Lead line reviews, assortment planning, promotional execution, and strategic growth initiatives.
• Identify, pursue, and secure new business opportunities, including key national account growth opportunities such as Albertson’s.
• Develop customer-specific selling strategies, presentations, assortment recommendations, and pricing solutions.
• Drive incremental growth through innovation, category expansion, and merchandising opportunities.
• Partner with Marketing, Creative, Planning, Supply Chain, and Operations to ensure successful execution of customer programs and new product launches.
• Collaborate with Finance to support pricing strategies, profitability objectives, and margin management.
• Manage customer forecasts, inventory flow, replenishment strategies, and supply chain alignment.
• Monitor business performance, identify risks and opportunities, and develop action plans to optimize results.
• Utilize market insights, customer data, and industry trends to identify opportunities and inform selling strategies.
• Design and deliver impactful customer presentations, sales materials, business reviews, and growth proposals.
• Work cohesively with internal teams to communicate customer requirements, business opportunities, competitive activity, and market feedback.
• Lead and/or play an active role in sales and cross-functional business initiatives.
• Attend customer meetings, industry trade shows, Libbey sales meetings, and training events as required.

• High school diploma/GED required
• Bachelor’s degree preferred, or equivalent combination of education and relevant work experience
• Minimum of 5 years of experience in national account management, retail sales, or related commercial roles
• Experience managing customers within specialty retail, mass retail, craft, distributor, or related channels
• Proven success driving growth through business development and new customer acquisition
• Strong financial acumen, including pricing strategy, forecasting, sales planning, and margin management
• Ability to develop and deliver effective internal and external presentations
• Strong relationship-building, negotiation, and communication skills
• Demonstrated ability to collaborate with and influence cross-functional teams
• Strong organizational, analytical, and time management skills
• Ability to…