Operations Lead, Strategic Partnerships

ABOUT KRAKEN KINETICS

Kraken Kinetics designs and manufactures advanced kinetic solutions that enable modern war fighting capabilities for the United States Armed Forces and its allies. We specialize in mission-tailored warheads and firing systems for unmanned and autonomous weapon platforms, delivering production-ready solutions at speed to address urgent national security challenges.

Our team brings decades of specialized Department of War experience across the full lifecycle of kinetic system development—from concept and design through testing, manufacturing, and operational deployment. Built on a foundation of work that helped lead the DoW into the era of kinetic drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY
™ when it matters most.

POSITION SUMMARY:

Title:
Operations Lead – Strategic Partnerships

Location
:
On-site at our Pinehurst, NC area facility

Kraken Kinetics is looking for a driven, highly organized Operations Lead to build and manage the systems that enable our Strategic Partnerships Department to operate s role sits at the center of the department, owning critical business infrastructure, coordinating customer training and engagement logistics, and driving the processes that keep opportunities, programs, and internal teams aligned.

This is not a traditional administrative role. We are looking for someone who takes ownership of complex workflows, identifies friction before it becomes a problem, and builds scalable systems that allow the broader team to execute more effectively.

Reporting to the Head of Strategic Partnerships, you will work across Government Relations, Industry Relations, Training, Finance, Compliance, Production, and other internal teams to ensure information, resources, deadlines, and responsibilities remain synchronized. Success in this role requires exceptional organization, technical aptitude, and the ability to turn ambiguity into repeatable processes.

Key Responsibilities

• Own the architecture, governance, and continuous development of the Strategic Partnerships Department's customer relationship management (CRM) environment
• Design and maintain scalable structures for accounts, contacts, opportunities, activities, sales stages, customer engagements, and other critical business data
• Establish CRM standards, data-entry requirements, and operating procedures that ensure accurate, consistent, and actionable information across the department
• Develop dashboards, reports, and recurring management products that provide leadership with visibility into pipeline activity, opportunity progression, customer engagement, and departmental performance
• Maintain data integrity and drive consistent CRM adoption across the Strategic Partnerships team
• Coordinate the execution of customer training engagements, including schedules, student rosters, instructor coordination, travel, equipment requirements, documentation, and internal support
• Serve as a central coordination point between Strategic Partnerships and supporting departments for demonstrations, training events, customer visits, conferences, and other external engagements
• Maintain departmental calendars and track major opportunities, customer engagements, proposal deadlines, training events, conferences, and other time-sensitive requirements
• Support recurring pipeline reviews, opportunity assessments, forecasting, leadership updates, and departmental reporting
• Identify operational bottlenecks, information gaps, and inefficient processes and implement practical solutions
• Support the Head of Strategic Partnerships with database management, resource coordination, and execution of key events
• Maintain accurate records of customer engagements, opportunities, programs, and…