Billing Coordinator

Billing Coordinator Overview

First Health of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area's only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area.

In addition, First Health has received numerous accolades for its patient care and outcomes, including recognitions from Health grades, U.S. News & World Report, and Becker's Healthcare.

• Enter patient charges for MoPath and miscellaneous labs.
• Handle customer service issues and follow up discrepancies in test orders as needed for laboratory clients (i.e., patients, physicians, physician offices, etc.).
• Monitor and review billing work queues as assigned, including obtaining correct diagnosis codes, following up on ABN issues, dates of service, and correct insurance information.
• Perform laboratory office functions and administrative support as directed, including answering phone calls, faxing reports, performing QA audits for orders, ordering office supplies, and department payroll.
• Register patient information for laboratory and pathology testing per physician orders, ensuring all required information for registration is complete and accurate (insurance information, diagnosis codes, request information).
• Answer telephones, route calls to appropriate departments, fax reports, and interact with customers in a respectful and courteous manner.
• Takes care to account for all specimens received in the laboratory to minimize errors.
• Register and receive specimens into the laboratory by requisitions, ensuring accurate specimen identification is maintained.
• Maintain inventory of laboratory office supplies and designated clinical supplies.
• Resolve entry-level laboratory billing issues (i.e., MoPath charges, requisition ABN).
• Ensure accurate information of clinics and providers that submit lab orders.
• Register outpatient lab orders as needed.

• High school diploma.
• 2 years' experience in patient billing, registration, or similar healthcare office setting.
• Medical terminology, typing, and computer skills required.
• Proficient at Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

First Health values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.