Event Services Concierge-Event Services

Event Services Concierge-Event Services-Full Time

Join to apply for the Event Services Concierge - Event Services - Full Time role at Pinehurst Resort
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Join a team that's been welcoming guests for more than a century. At Pinehurst our culture is critical to delivering a consistent guest, member and employee experience. Our purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our values are:
Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace, then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performing their job duties consistently and handling other job duties as assigned in our ever-changing environment.

To serve as the liaison with Catering/Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in‑house groups.

High School Diploma required and a minimum of two years related experience and/or training; or an equivalent combination of education and experience.

• Represent the Event Services & Catering Department behaving as an ambassador/liaison between the Meeting Planner and the various hotel operating departments.
• Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor and anticipate/respond to any requests.
• Check functions taking place throughout the Resort, to include all buildings and event locations.
• Check‑in with Meeting Planner prior to the start of function to ensure everything is set up to the customer’s expectations.
• Check in multiple times throughout the day to assist with changes/updates.
• Update ESM/CM and fellow Conference Concierge members throughout the day on group status, actions taken and necessary follow up.
• Update meeting planner on attendee no‑shows and provide in‑house guest lists daily.
• Must have detailed knowledge of the Resort meeting space, group dynamics and event details.
• Organize Pre‑Event Meetings on behalf of the Event Services Manager and ensure the room is set for the appropriate number of people, tent cards, and prepare copies of the resumes and BEOs.
• Coordinate box/package movement with the warehouse and banquet department.
• Manage function room keys for Meeting Planner.
• Inspect VIP rooms.
• Generate and distribute weekly resume due list on a timely basis.
• Email list of revised/new resumes to resume distribution on a daily basis.
• Update Group Sales/CS drive of all group resumes and remove posting from the bulletin board once the event is complete.
• Chair daily BEO meeting.
• Distribute banquet event orders due for the week and daily revisions/pop‑ups as necessary.
• Generate and distribute daily reports to include post‑as, event schedule, AM change log and changes/guarantees reports.
• Generate and distribute other departmental reports as needed.
• Assume secondary role of Administrative Assistant in their absence.
• Distribute all incoming and outgoing mail and Airborne Express Packages for department, daily.
• Book & coordinate all in‑house meetings and events.
• Compile wedding packet, banquet menus and welcome packets for department use.
• Create/print menus and vouchers for group distribution (drink tickets, meal vouchers, dinner menus & place cards).
• Maintain/update accurate Digital Reader boards through the Four Winds System.
• Create/move portable Reader boards for Carolina Hall/West Lawn functions.
• Assist ESM and Group Sales Managers with mock diagrams when needed.
• Maintain positive relations with all guest/employees through name recognition and positive feedback.
• Assist the Décor Supervisor with the set‑up and breakdown of events requiring specialty décor.
• Attend departmental meetings as assigned.
• Any additional duties assigned by the department manager.

The job will require physical movement (standing, walking and occasional lifting up to 30 pounds). Telephone usage.

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