Group Reservation Sales Coordinator-Sales-Seasonal

Job Description

Posted Monday, December 29, 2025 at 5:00 AM

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are;
Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

The primary purpose of this position is to accurately track and control group room blocks and data entry of reservations information.

High school diploma or general education degree (GED) and a minimum of one year hospitality, sales or customer service experience; or an equivalent combination of education and experience.

• Accurate computer entry of group reservation details (including deposit information) from rooming lists, reservations forms, online reservations and call-in reservations.
• Interface with meeting planners regarding rooming list changes, VIP reservation block vs. rooms picked up & all rooming list changes.
• Provide personalized service to guest inquiries related to conference groups.
• Monitor group room block release dates and contact meeting planners or EMS’s to review room blocks and revise as necessary.
• Keep supervisor informed of potential opportunities relating to group control room blocks and hotel availability.
• Monitor package code assignment & communicate with accounting for them to be attached.
• Contribute to social sales room revenue by converting social guest inquires to booked reservations.
• Contribute to group sales room revenue by maintaining accurate room blocks, adhering to block release dates, charging deposits on all non-rooming list reservations & creating accurate reservations without duplication.
• Serve as back-up to Social Sales Coordinators as needed; answering additional call types as business levels demand.
• Communicate professionally and timely with various departments and meeting planners regarding group reservations.
• Become proficient with NAVIS, Visual One and Golf Pro systems to accurately make reservations and tee times.
• Attend pre-convention meetings, post-convention meetings & planning sessions with groups as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk and use hands to finger, handle, or feel.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.