Front Desk Clerk-Carolina-

Front Desk Clerk – Carolina – Full Time at Pinehurst Resort

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Join a team that's been welcoming guests for more than a century. At Pinehurst our culture is critical to delivering a consistent guest, member and employee experience. Our purpose is “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our values are Genuine Hospitality, Be Trustworthy, Good Stewards, and Inspired Innovation.

Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever‑changing environment.

The primary purpose of this position is to be responsible for the efficient check‑in/check‑out of guests in a positive, friendly manner.

High school diploma or GED and a minimum of 6 months related experience; or an equivalent combination of education and experience.

• Efficiently and accurately check in/out guests through face‑to‑face verbal and written communication using the computer.
• Resolve guests’ complaints and problems in a positive, caring, and friendly manner.
• Maintain accurate records.
• Have a thorough knowledge of package plans and special promotions, understand breakdown of packages, and know what specific charges and taxes apply.
• Be knowledgeable of all reports.
• Act as cashier for guests: obtain bank, count and verify contents, and audit.
• Direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc.).
• Understand all aspects of the reservation book (group dates, billing instructions, arrival times, group VIPs, etc.).
• Understand posting of all charges.
• Answer telephone using guest name and transfer calls to other departments.
• Know hours of operation of all outlets and facilities.
• Know daily resort availability, dues, and arrivals.
• Adhere to uniform regulations, be neat and look professional at all times.
• Present yourself in a congenial and pleasant way toward guests and colleagues.
• Work shifts may vary to accommodate business demands.
• Keep work areas clean and organized during scheduled shifts.
• Ensure interaction with guests is professional and ethical at all times.
• Immediately report any attempt by outside vendors to solicit through the Front Desk.
• Never accept passes, discount coupons, or other collateral from outside vendors.
• Never accept compensation from outside vendors in return for recommending or promoting their business.
• Secure the bank and prevent unauthorized access.
• Accurately count cash received and disbursed and give correct change.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made. The employee is required to stand, occasionally walk, and occasionally lift or move up to 10 pounds. Specific vision requirements include close, distance, and color vision.

Typical work environment: moderate noise level. Reasonable accommodations may be made. Pinehurst, LLC reserves rights to transfer employees between locations or job assignments.

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• Entry level

• Full‑time

• Administrative

• Hospitality