Information Technology Manager On-site

Description

The IT Manager leads daily Health Information Systems (HIS) operations for Pinehurst Surgical Clinic, a multispecialty ambulatory surgical practice. Reporting to the Director of Health Information Systems, this hands-on leader supervises technical staff, delivers dependable support to providers and employees, and maintains secure, available systems supporting patient care, imaging, and business operations.

The role combines people management with advanced server and data center expertise. The Manager strengthens coverage for critical infrastructure, leads operational improvements, and coordinates technology projects across a portfolio of 70 vendor applications. Priority platforms include Epic, Cisco UCS, Cisco switching and routing, Forti Gate firewalls, Pure Storage, and Microsoft 365. This position offers the opportunity to help lead the transition to Epic Community Connect and modernize infrastructure while developing the team’s technical capabilities.

Supervisory scope includes six current positions: two Systems Analysts, a Systems Administrator, a Lead Help Desk Specialist, a Health Information Specialist, and a Clinical Informatics Specialist.

• Supervise daily work, set priorities, balance support and project assignments, and manage staffing schedules, PTO, on-call coverage, and travel reimbursement review under clinic policy.
• Provide coaching, performance evaluations, development plans, and onboarding. Partner with the Director and Human Resources on recruitment and personnel recommendations; final employment decisions remain with authorized leadership.
• Build cross-training and documented backup coverage for critical systems. Mentor newer staff and develop their ability to troubleshoot independently and recognize issues requiring escalation.
• Coordinate help desk delivery through the Lead Help Desk Specialist and Systems Administrator, EHR support through Clinical Informatics, and networking and Webex Calling support through the assigned Systems Analyst.

• Manage ticket priorities, response expectations, escalations, and follow-through based on patient care and operational impact. Provide advanced technical support and direct incident response when needed.
• Maintain system ownership and backup assignments through the HIS RACI. Resolve gaps and conflicting assignments with the Director and application stakeholders.
• Oversee support for EHR, PACS, interfaces, document management, identity services, endpoints, and business applications. Coordinate technical resolution with staff, clinical leaders, and vendors.
• Track ticket backlog, recurring incidents, service satisfaction, availability, and project progress; report risks and improvement recommendations to the Director.

• Provide hands-on administration, troubleshooting, and technical leadership for Cisco UCS compute, VMware vSphere, Windows Server, Pure Storage, backup platforms, and related data center services.
• Plan and execute server, virtualization, storage, and firmware maintenance; manage capacity, performance, hardware lifecycle, rack organization, and power requirements.
• Provide qualified backup support to the Systems Analyst responsible for server and storage infrastructure. Maintain configuration records and recovery runbooks to reduce dependence on individual staff members.
• Oversee Cisco switching, routing, wireless, WAN connectivity, Webex Calling, and Forti Gate firewall operations with assigned specialists, including secure connectivity and configuration backup.
• Coordinate Microsoft 365 administration and service continuity, including Exchange Online, Teams, SharePoint, Entra , and…