Senior Device Tech

Works closely with vendors, Applications, Systems, Security, and Network staff to define, interpret, and recommend appropriate hardware specifications and configurations of computer components, such as processing boards, RAM, and disk drives, as well as, printers, bar code readers, and other peripheral devices.

Works with outside vendors to troubleshoot and resolve technical issues.

Differentiates between issues related to software, hardware, and the network and determines which can be resolved and which must be escalated for resolution.

Creates, tests, installs, and maintains desktop operating systems, images, and applications.

Updates and maintains security updates, firmware, and BIOS on workstations, laptops, printers, mobile devices, and other peripheral devices.

Works closely with PACS / Clinical Imaging teams on all Clinical Imaging devices from deployment and configuration.

Works closely with the Security and Epic team on all mobile devices management, deployment, and configurations.

Associate degree in Computer Science or closely related field or comparable experience required. A+ or other pertinent technical certification preferred.

Minimum of four years' experience and/or equivalent competencies with the following in service, support, installation, and configuration of computer workstations, printers, and other peripheral devices. Experience in help desk or customer service environment servicing and supporting Hewlett-Packard, Apple, Android, and Canon equipment required. Additional experience supporting Microsoft Office products, Microsoft Windows, End Point management solution(s), Mobile Device management, Printer Management required.

Along with familiarity with TCP/IP protocols, and LAN/WAN environments preferred. Epic roll out or end user technical support preferred.