Part-Time Retail Lab Associate

Eaton’s IS GOLF Pride US division currently seeks a Part‑Time Retail Lab Associate.

For five generations, Golf Pride® has been the global leader in golf grips. Throughout our history, Golf Pride® has believed in the importance of developing the best performing, most innovative grips for the world’s best golfers and amateurs alike. As a brand that annually touches millions of golfers, we are obsessed with the connection between the hands and the club. The confidence in this connection inspires every Golf Pride employee in everything we do.

The annual salary range for this role is $18.00/hr (subject to candidate skills, experience, and qualifications).

Golf Pride, the #1 golf grip brand worldwide, is looking to strengthen our consumer experience at our Global Innovation Center by hiring a Part‑Time Associate Technician in the Retail Lab, the first ever Tour Authentic Grip Experience for consumers.

Under direct supervision of the Retail Lab Leader, the Associate Technician is responsible for delivering exceptional service to consumers visiting the GIC and Retail Lab and providing support in various capacities to the Retail Lab Leader. The associate retail tech will assist with the consumer grip selection process, grip installation, and other tasks to support the Retail Lab experience.

This role is almost entirely consumer‑facing and is likely the first impression of Golf Pride.

Retail Experience Support

• Contribute to grip install efficiency: tasks including but not limited to removing grips and tape, installing new tape and grips, restocking supplies, and assisting customer service needs.
• Provide grip size and model recommendations according to consumers’ needs.
• Support workflows for all services to achieve quoted turn‑around times to meet consumers’ needs.
• Uphold company standards for merchandising and product presentation to meet the standards of the best golf grip brand in the industry.
• Assist with inventory restock, counts and movements.
• Perform occasional opening and/or closing duties for the Retail Lab, ensuring readiness for daily operations and proper end‑of‑day procedures.
• Process various retail transactions, such as returns, discounts and general transactions.
• Follow procedures and processes for consumer interactions, club intake information and regripping process.
• Address customer concerns and resolve them promptly to the customer’s satisfaction.
• Maintain the Retail Lab and surrounding area in a clean, professional presentation at all times.
• Willingly learn and adhere to evolving processes and procedures implemented by the Retail Lab Leader.

General Golf Pride Support

• Support Golf Pride’s overall consumer experience needs, including phone calls, in‑person interactions, GIC visitor support, and other tasks as assigned that may fall outside the scope of this job description.
• Occasional event support with set‑up of tents, displays, testing equipment, etc. for marketing or community events (evenings or weekends possible).
• Ensure Retail Lab and surrounding consumer experience areas are always clean and presentable.
• Welcome guests and visitors to Golf Pride with a level of hospitality that enhances our brand.

Who you are:

• A brand ambassador, confident and professional when interacting with consumers, and able to deliver premium experiences that reflect Golf Pride’s leadership in the game.
• Curious by nature, with a passion for uncovering insights others might miss – whether from a golf swing, a grip, or a conversation.
• A golfer, with an authentic appreciation for golf and its people – someone who understands players because you are one.

Basic (Required)

Qualifications:

• HS Diploma/GED.
• 1+ year of golf retail or golf club repair services.
• 1+ year of retail experience.
• Must be authorized to work in the US without company sponsorship now and in the future.
• No relocation is offered for this position. Only candidates who reside within a 50‑mile radius of Pinehurst, NC (28374) will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• 2 years of work experience within consumer products industry.
• Basic understanding of…