Customer Service​/Sales

Overview

Join to apply for the Customer Service/Sales role at The Home Depot

Position purpose and responsibilities are described below. This description reflects the Home Depot customer service/sales role focusing on providing fast, friendly service, understanding customer needs, and facilitating product information to support sales while maintaining a safe, clean, and in-stock shopping environment.

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Greet customers and determine their needs; provide product information and guidance to support sales.
• Learn product knowledge using company tools and resources to assist customers effectively.
• Assist in maintaining in-stock conditions and a safe, clean, and shop-able department environment.
• Follow safety policies and complete required safety training; report hazards or unsafe conditions to management.
• Collaborate with Department Supervisors and other departments to meet customer needs and store goals.

Note:

The provided description does not include explicit qualification requirements. Typical roles may include ability to greet and assist customers, learn product information, and perform duties in a retail environment. Formal qualifications are not specified in this description.

• Full-time

Pinellas Park, FL

Referrals increase your chances of interviewing at The Home Depot by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.