Mobile Associate, Store in Store - Retail Sales

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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates SiS exceed their performance targets Doing it the Right Way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• As a Mobile Associate, consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, thereby deepening relationships and ensuring satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience. Partner with nearby store locations to fully on‑board customers and perform skills practice, knowledge sharing, store operations, opening and closing procedures.
  
  Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. Be passionate, friendly, and engaging. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Commit to providing exceptional service and exceeding expectations. Proactively reach out to potential customers to further drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up, device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting and having fun. Effective at balancing customer experience and performance goals. (Required)
• Team Building:
  Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated…