Member Experience Associate

Member Experience Associate – AAA Pinole

Join to apply for the Member Experience Associate role at AAA Mountain West Group
. This is a full‑time, onsite position that may include Saturday work.

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA values your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. They are directly accountable for achieving individual sales targets and are measured as individual contributors. This position rotates between branches depending on business needs.

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance.
• Accountable for meeting individual sales goals using consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

• Customer Service – Professional and friendly attitude, problem‑solving resolution, ability to quickly adapt to different branch teams and Member bases.
• Sales – Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator.
• Technical – Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches.
• Operational Excellence – Ensures process implementation and compliance with standard operating procedures in all assigned branches.

• Minimum Qualifications – High School Diploma/GED; 2‑4 years of work experience, with at least 1 year in a sales role. Sales experience is required; customer service experience is strongly preferred.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.

• Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
• Must be flexible with work shifts, including Saturdays.
• Approximately 50–80% of time is spent using a personal computer.
• Must be available to work in different branch locations.
• Physical requirements include standing, sitting, bending and lifting up to 15 pounds.

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 and $3,500 in incentives annually, contingent on performance.