Program Coordinator II

The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of eight student-facing and administrative units:
Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and analytics administrative teams. The division employs over 120+ full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence.

It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM–NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year.

The Office of Undergraduate Admissions serves to engage and enroll undergraduate students who are prepared to thrive, inspired to become active members of the campus community, and who will contribute to the diversity of thought and experiences represented by the institution. The office achieves this through the recruitment, selection, and enrollment of a high-achieving, dynamically talented, and diverse student population. Through programs, communications, and services, Admissions aims to convey the rigor, spirit, and promise of a Rutgers education to the state, the nation, and the world.

Rutgers, The State University of New Jersey is seeking a Program Coordinator II for the Office of Undergraduate Admissions within the Division of Enrollment Management. This position reports to the Senior Admissions Officer Supervisor of Campus Programs, and has a wide range of duties related to frontline customer service, event and campus tour planning, and on-campus recruitment at the Rutgers Visitor Center.

• Supports all funnels of incoming customer service inquiries for the Admissions Center including online chat, email, escalated phone calls and walk-in visitors.
• Works cross functionally with the One Stop, Undergraduate Enrollment Services and the Call Center to provide timely resolution of cases.
• Provides support to ambassadors maintaining daily chat.
• Works to resolve escalated phone and in-person admissions inquiries.
• Assists with the coordination, administration, and implementation of campus programs including campus tours, Admitted Student Open House, and counselor programs.
• Conducts information sessions and provides Q&A support visits.
• Performs other duties as needed to support the Campus Programs Team including assistance during Application Review season.

FLSA Nonexempt Grade 03 Salary Details $52,602.48-$55,797.00 Minimum Salary  Mid Range Salary  Maximum Salary  Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution…