Sales Service Coordinator

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Full-Time Regular Office/Admin Piscataway, NJ, US

Salary Range: $62,195.00 To $74,605.00 Annually

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. Robertet fosters an environment of support and collaboration, and this is what makes this company truly special. We live by our core values of Passion, Excellence, Daring, and Caring. Our mission is all about sparking emotions, embracing sustainability, and futuring Naturals.

As a Robertet employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. Employees are encouraged to make a difference in their local communities with a chance to participate in a paid volunteer day, supporting initiatives that drive change.

We are Beautifully Different! We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds.

Robertet S.A. was founded in 1850 in Grasse and is the world leader in natural products. Based in France and mainly family-owned since its creation, Robertet Group is controlled by the Maubert family. Robertet is the only perfume, flavor, and natural ingredient company that is fully integrated throughout the entire creation process, from the source to the final perfume or flavor.

Today, Robertet Group is represented in more than 50 countries, has approximately 2,400 employees worldwide, and offers its customers a range of more than 1,700 natural materials and tailor-made products created in one of its 15 global creation centers.

Our Purpose

For Robertet, Nature is a craft deeply rooted in excellence. In the passion for the ingredient. It’s the seed of a family spirit, carefully passed down from one generation to the next. A seed that has grown sustainably to offer tailored customer support.

• Summary
• Within Robertet’s Flavor division, the Sales Service Coordinator works closely with Account Managers by being the initial point of contact for our customers. You will be part of a team that is responsible for ensuring timely communication and delivery of samples, documents, information, and products through engagement of various internal teams (Technical, Regulatory, Quality, Customer Service, Production) following the project lifecycle process from start to finish.
  
  This role is instrumental to maximizing the company’s potential for success.
• Manage project entry/initiation and completion
• Ensure effective communication with all internal teams throughout the project process to meet our customers’ needs
• Prioritize the entry/initiation of customer requests for samples, documents, and information and provide timely communication and delivery to our customers
• Utilize various customer-identified sites/platforms for providing documents and information
• Engage appropriate parties to resolve issues that arise during the project lifecycle
• Develop an understanding of customer’s products, requirements, and procedures
• Facilitate project meetings with cross-functional team
• Work with Account Managers to maintain an accurate representation of project pipeline and communicating anticipated changes in business demands to internal teams (new business wins, discontinuations, replacements)
• Create and maintain customer contact information in our project management software
• Prepare pricing that meets customer…