Client Service Manager

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit  .

Our New Market, MD office is looking for a Client Service Manager to serve as the liaison between the client and the Financial Advisor (FA). This role is a vital part of our team and works with all aspects of the client experience including account administration and facilitating smooth client interactions.

This role is an on-site position. There may be opportunity for a hybrid schedule after completing training.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $90,000.00 , exclusive of bonuses and benefits. The role is also eligible for a discretionary performance-based bonus. We're big on open conversations, so, let's have one.

• Ensure accurate completion and setup of prospect and new client paperwork
• Follow up on fund transfers from external institutions
• Maintain CRM records in Salesforce
• Research and resolve issues with the Broker/Dealer, Wealth Enhancement Group (WEG) Operations, and vendors
• Record incoming assets using the appropriate tracking tools

• Engage in dialogue with clients to understand their history and financial needs
• Prepare and process account transactions, including trades, deposits, withdrawals, and RMDs
• Communicate and determine next steps for client requests, addressing issues directly or involving the advisor as needed
• Collaborate with clients' tax or legal counsel to resolve client concerns

• Gather client data and prepare materials for client meetings and reviews
• Conduct tax-related research, such as verifying 1099 forms
• Complete any necessary follow-up for client requests

• Demonstrate understanding and accurate execution of WEG’s Suitability Guidelines, operational processes, and sales models
• Apply knowledge of financial terminology and related products
• Utilize working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend Client Services and company educational events

• Assist Advisor Team Operations to streamline internal processes
• Complete operational projects in support of process enhancements and organizational changes
• Communicate process and sales updates to team members
• All other duties as assigned.

• Bachelor's degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 5+ years of wealth management/financial services experience preferred
• Superior verbal and written communication skills
• Organization skills and strong attention to detail with the ability to prioritize workflow and projects
• Team player with the ability to collaborate with others
• Self-starter, self-motivated and results driven
• Builds/maintains effective relationships with clients
• Proficiency with Microsoft Office Suite or related software required
• Familiarity with…