Salesforce Sales Cloud CRM Technical Architect

No Relocation Assistance Offered Job Number #176561 - Piscataway, New Jersey, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are seeking a highly skilled Solution Architect. In this role, you will be responsible for the end-to-end architectural design, integration, and ongoing support of the technology ecosystem that powers our global sales function. In this role, you will lead the design and architecture of our Sales Cloud implementation—developing both high-level and low-level solution blueprints while driving cross-team alignment. Additionally, you will oversee building out our Salesforce / Sales Cloud instance from the ground up and scaling it across the organization.

Responsibilities Solution Architecture & Design:
Design, develop, and maintain the overarching architecture for our sales technology stack, ensuring seamless data flow between SFA tools, category management applications, and backend ERP/order management systems.

Platform Administration:
Serve as the primary technical owner and system administrator for our CRM system, managing configurations, user profiles, security, custom objects, and workflows. The platform administrator should have the ability to implement and customize, and be hands-on-keyboard when required. Sales Function Enablement:
Partner closely with Sales and Commercial leadership to translate business requirements into scalable technical solutions, specifically focusing on optimizing retail execution, route planning, and mobile order entry for field teams.

System Integration:
Lead the technical integration of third-party category management tools and external data sources with core CRM and ERP platforms to provide a 360-degree view of retail customers, working with SOAP/REST APIs and other connectors.

Technical Support & Troubleshooting:
Act as the highest level of escalation for complex technical issues within the sales tech ecosystem, ensuring minimal downtime for field personnel.

Vendor & Ecosystem Management:
Evaluate new sales technologies, manage technical vendor relationships, and ensure platforms are utilizing the latest features and best practices.

AI & Next-Gen Automation Enablement:
Spearhead the deployment of AI tools and next-generation automation capabilities to optimize route planning, retail execution, and mobile order entry for field teams.

Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related field.
5+ years of working experience in Salesforce Sales Cloud/CRM platform.

Preferred Qualifications Data & Integration:
Strong understanding of API integrations, middleware (e.g., SAP BTP, Mule Soft), and data modeling as it pertains to syncing field applications with centralized order entry and ERP systems.

Industry Knowledge:
Strong background in the FMCG/CPG industry, with a deep understanding of field sales processes, retail execution, and trade promotions.

SAP Ecosystem:
Hands-on experience designing or integrating solutions with SAP Sales Cloud .

Certifications:

Relevant Salesforce Certifications (e.g., Salesforce Administrator, Application Architect, or specific CG Cloud credentials).Agile Methodology:
Experien…