Lead ITAD Technician & Quality Control Specialist

Job Description
Job Description ReCloud IT is a fast-growing IT Asset Disposition (ITAD) startup delivering secure, scalable, end-to-end infrastructure lifecycle solutions to customers. We provide comprehensive IT asset management services for organizations and corporations. including logistics management, equipment refurbishment, data erasure, product re-marketing, downstream recycling, and sustainability reporting for our clients. We are headquartered in Piscataway, NJ and service North American markets.

Job Title: Lead ITAD Technician / Quality Control Specialist

Job Location: 100% ON-SITE in Piscataway, NJ.

Department: Operations

Reports To: Operations Manager

Position Summary
We are seeking an experienced Lead ITAD Technician to oversee the testing, repair, quality control, and processing of off-lease and returned IT assets—primarily laptops, desktops, and peripheral devices. This role combines hands‑on hardware repair expertise with quality control and depot logistics to ensure all processed inventory meets strict functional, physical, and data security standards (R2V3).

Key Responsibilities

• Hardware Testing & Repair
  • Diagnose, troubleshoot, and repair laptops, desktops, and mobile devices down to the component level (display replacements, battery swaps, keyboard/trackpad fixes, and motherboard component swaps).
  • Perform triage and component harvesting from non-functional units.
  • Execute standard OS loading, BIOS updates, and firmware configuration.
• Quality Control (QC)
  • Inspect incoming and outgoing assets to verify grade (Cosmetic A/B/C/D) and functional condition against standard ITAD metrics.
  • Ensure data sanitization standards (e.g., NIST 800-88, DoD) are fully met and audit logs are accurate before assets move to inventory.
  • Conduct final audits on repaired or refurbished units to prevent non-conforming items from reaching clients or resale channels.
• Depot & Inventory Support
  • Assist with depot receiving, unboxing, palletizing, sorting, and logging incoming assets into the ERP system.
  • Track part movement, maintain an organized parts inventory, and flag low stock for commonly used replacement hardware.
  • Prepare bulk shipments for downstream re-marketing, recycling, or return-to-client processing.
• Leadership & Process Improvement
  • Guide and mentor junior technicians on best practices for repair, ESD safety, and testing procedures.
  • Help optimize processing workflows to improve throughput and yield rates.

Qualifications & Skills

• Experience:
  
  3+ years of hands‑on experience in laptop repair, refurbished electronics, or ITAD processing operations.
• Technical
  
  Skills:
  
  Deep familiarity with major OEM hardware (Dell, HP, Lenovo, Apple), diagnostic tools, component replacement, and BIOS settings.
• Maintain expert‑level knowledge of industry standards and regulations, including R2v3, ISO 9001, ISO 14001, ISO 45001, and global e‑waste directives (e.g., WEEE).
• Data Security Knowledge:
  Familiarity with NIST 800-88 standards and commercial data wiping software
• Certifications (Preferred):
  CompTIA A+, OEM Certifications (Dell, HP, Apple Certified Technician), or R2v3 / RIOS awareness.
• Meticulous Attention to Detail:
  High standard for accuracy and quality control; understands that the small things matter when inspecting hardware, logging serial numbers, and wiping drives.
• Physical Capabilities:
  Ability to lift up to 50 lbs and stand/walk for extended periods within a warehouse/depot environment.

Compensation & Benefits
Pay range is between $26 - $28/hour with a 40-hour standard workweek. ReCloud IT offers paid time off and medical, dental and vision insurance benefits with partial company subsidy.