Senior Manager, Workforce Technology Solutions - TECH

Senior Manager, Workforce Technology Solutions About the Job: CHANEL is looking for a Senior Manager, Workforce Technology Solutions to join our Chanel Tech_ team in Piscataway, NJ or New York, NY. You will lead this Tech Service Pillar by managing a team of internal & external resources, developing roadmaps/priorities, and implementing an operating model to support our systems. This role will be a key partner for our People & Organization (HR), Boutique Excellence / Operations and Payroll teams while being an active member of our Tech Support Teams.

Management capabilities will include timekeeping strategy / policy alignment, labor & scheduling, accruals, boutique punch/kiosk functionality, payroll integration, reporting, and compliance-driven enhancements. Our ideal candidate will have 7+ years of Workforce Solutions Tech Payroll & HRIS experience and a passion for working in a team environment. What impact you can create at CHANEL:
Be the go-to Chanel Tech expert for Workforce Solutions (Payroll, Workforce Management, HRIS Integrations) Implement new functionality and direct support for existing functionality within the People & Payroll system landscape including Workday, Ultipro, UKG Dimensions, & UKG Workforce Management Manage an operating model for integrations across payroll, workforce management, and people systems, including UKG, payroll platforms, and upstream/downstream enterprise systems Own and enhance UKG Workforce Management functionality including timekeeping, scheduling, accruals, leave balances, time clocks/kiosks, attestation, approvals, and reporting Partner with Payroll, P&O, Retail Operations, and Boutique leadership to improve workforce processes supported by UKG Lead configuration, testing, release management, and production support for UKG WFM enhancements Drive improvements in payroll accuracy, schedule compliance, labor reporting, and associate/manager usability within UKG Manage integrations between UKG WFM, payroll systems, HR systems, finance/cost center structures, and reporting platforms.

Lead & participate in senior level meetings (e.g. Steer Cos, Leadership Team meetings, Strategic Roadmaps, Governance) Work with business partners to assess software solutions for key initiatives Manage cross-functional teams (‘IT’ resources – internal & external and end-users) associated with projects for any of the above systems. Create project plans for all work tasks associated with the implementation of new functionality Identify implementation risks and strategies to mitigate them and engage with appropriate team members and leadership for updates Manage the creation and execution of test plans Manage the creation and execution of training plans as necessary Communicate project status to business and IT stakeholders Manage relationships with external vendors for both software & professional services, help negotiate terms and design RFPs and RFIs when strategically necessary ​You are energized by:
Working in a highly collaborative environment Finding creative solutions to solve complex problems Collaborating with passionate teammates Self-learning and challenging the status quo People leadership, coaching and development Connecting the dots on problems, bring a key eye for details and expert problem perception ​What you will bring to the team: 7+ years’ work experience in Workforce Technology, UKG & HRIS Systems AI data and process experience Retail knowledge and operational understanding of a boutique, store or call center operate functionally Strong hands-on expertise with UKG Workforce Management / UKG Dimensions, including timekeeping, accruals, scheduling, attendance, reporting, and device/kiosk functionality.  

Experience supporting payroll integrations…