Manager, Fragrance & Beauty Distribution and Fulfillment

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

As Manager, Fragrance & Beauty Distribution & Fulfillment, you will play a key role in ensuring the efficient and accurate execution of daily distribution and fulfillment operations. You will support warehouse activities, inventory management, and order processing across wholesale, owned retail, and e-commerce channels, ensuring operational performance aligns with CHANEL's service and quality standards.

Your focus will be on driving operational excellence through effective team management, performance monitoring, and continuous process improvement. You will work closely with internal teams and external partners to support business priorities, resolve operational challenges, and ensure a seamless fulfillment experience.

This role requires strong organizational skills, hands-on operational leadership, analytical thinking, and a collaborative approach to delivering consistent results in a fast-paced environment.

• Oversee daily distribution and fulfillment activities, including receiving, inventory management, picking, packing, and shipping, ensuring accurate and timely order processing across all channels.
• Monitor key operational performance indicators, including order accuracy, productivity, service levels, and inventory accuracy. Identify performance gaps and implement corrective actions to achieve operational targets.
• Supervise, coach, and develop operational team members, fostering accountability, collaboration, and a culture of continuous improvement.
• Identify opportunities to streamline warehouse processes, improve productivity, reduce operational costs, and enhance overall fulfillment efficiency.
• Support the development and execution of labor plans based on business volume, seasonality, promotional activities, and operational requirements to ensure appropriate resource allocation.
• Support inventory control processes, investigate discrepancies, and partner with relevant teams to maintain inventory accuracy and product availability.
• Proactively identify and resolve day-to-day operational challenges, escalating risks when appropriate to minimize service disruptions.
• Ensure warehouse activities adhere to established safety, quality, security, and operational procedures while maintaining CHANEL's standards of excellence.

• Leading teams and creating an environment of accountability, collaboration, and operational excellence.
• Managing daily operational priorities while maintaining a strong focus on service, quality, and efficiency.
• Using data and performance metrics to identify opportunities and drive measurable improvements.
• Building strong working relationships across departments and operational partners.
• Solving operational challenges through practical, solution-oriented thinking.
• Improving processes and workflows to enhance productivity and execution.
• Supporting new product launches, seasonal peaks, and evolving business requirements.
• Working in a dynamic environment where attention to detail, adaptability, and teamwork are essential.
• Contributing to continuous improvement initiatives that strengthen operational performance and the overall client experience.

• Strong communication and relationship-building skills, with the ability to partner effectively across departments and coordinate…