Guest Service Representative, Part-Time

Overview

Pacifica Hotels is looking for a part-time Guest Service Representative to join the team at Cottage Inn in Pismo, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis to ensure guests are fully satisfied
• Facilitate guest departures by following established procedures to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods to present accurate hotel charges at check-out
• Courtseously answer inquiries and accept reservations, both in person and over the phone, using PHC’s reservation guidelines; accurately communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for guests
• Maintain good guest relations by staying informed about in-house and area functions to answer questions with timely and knowledgeable responses in person and on the phone
• Operate PBX equipment by handling incoming/outgoing calls, setting wake-up calls, and communicating with guests to ensure timely service
• Control cash and credit transactions at the front desk and maintain responsibility for personal bank as specified by hotel policy
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and guests in a timely manner
• Contribute to and maintain information and communication sources such as department and front desk log books to enhance communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position to full-time Team Members, along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Scale: $16.50 to $17.50/hr.

Required

High School

Preferred

Personal Skills
• Highly organized and efficient
• Pro-active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills
• Proficiency in MS Office Suite
• Experience with hotel operations software/sales programs
• Skillful in project planning/tasks and able to prioritize projects/tasks

Work Experience:

• At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

Preferred

Loyal
:
Shows firm and constant support to a cause

Team Player
:
Works well as a member of a group

Innovative
:
Consistently introduces new ideas and demonstrates original thinking

Functional Expert
:
Considered a thought leader on a subject

Enthusiastic
:
Shows intense and eager enjoyment and interest

Detail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done well

Dedicated
:
Devoted to a task or purpose with loyalty or integrity

Preferred

Self-Starter
:
Inspired to perform without outside help

Growth Opportunities
:
Inspired to perform well by the chance to take on more responsibility

Goal Completion
:
Inspired to perform well by the completion of tasks

Ability to Make an Impact
:
Inspired to perform well by the ability to contribute to the success of a project or the organization

This employer is an equal opportunity employer. This description does not contain all duties of the position. Applicants may be required to perform other related duties as assigned. The employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.