Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. We are part of the，现在 Tapestry portfolio, committed to innovation, inclusion, and the artistry of our designs.

• Sales Floor
  • Understands organizational objectives and makes decisions that align with Company priorities.
  • Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
  • Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.
  • Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
  • Represents Coach as a brand ambassador.
  • Demonstrates Coach's Selling and Service expectations at all times.
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
  • Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on‑going productive relationships with customers.
  • Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
  • Discusses product features and builds the sale by leveraging cross‑selling skills and abilities.
  • Cross‑sells and encourages beneficial product add‑ons that relate to the customer's shopping needs.
  • Sensitive to customers' needs and tailors approach by reading cues.
  • Attends to the unique and individual shopping needs of each customer.
  • Works with multiple customers simultaneously and breaks away as appropriate.
  • Follows up with customers consistently and genuinely to influence/close the sale.
  • Flexes personal selling techniques to contribute to overall store financial results.
  • Builds lasting and loyal relationships with customers.
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts.
  • Creates enthusiasm and positivity for a shared vision and mission.
  • Promotes and endorses a team selling environment.
  • Fosters an environment of teamwork, trust and collaboration with internal and external customers.
  • Remains solution oriented; is adaptable and flexible to changing business and store needs.
  • Welcomes feedback and adapts behaviors as appropriate.
  • Maintains a calm and professional demeanor at all times.
• Operations
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards.
  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
  • Maintains a clean and tidy selling floor at all times.
  • Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
  • Replenishes inventory on sales floor as needed.
  • Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor.
  • Supports cash ఒ wrap when needed to process purchases, returns, and exchanges.
  • Efficiently processes customer transactions:
    Purchase, Return, Exchange, Found Order etc.
  • Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

• Drive for Results
  :
  Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting the expectations and requirements of internal and external customers; establishes effective relationships; gains customer trust and respect.
• Creativity
  :
  Genera…