Phlebotomist Patient Services Representative

Overview

Primary

Job Title:

Phlebotomist Patient Services Representative II – 1st Shift

Alternate / Related Job Titles:

• Patient Services Representative II (PSR II)
• Senior Phlebotomist
• Patient Service Center Phlebotomist
• Mobile / Float Phlebotomist

Location: Pittsburg, KS

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 12 weeks
• Start: As Soon As Possible

The Patient Services Representative II (PSR II) serves as the face of the organization to patients seeking routine healthcare services and critical diagnostic insights. This role is responsible for advanced phlebotomy services, specimen processing, and delivering a high-quality patient experience in a fast-paced clinical environment. The PSR II demonstrates leadership behaviors, superior customer focus, and a strong commitment to accuracy, confidentiality, and process excellence.

• Perform daily activities accurately and on time under the direction of the area supervisor
• Draw quality blood samples and prepare specimens for laboratory testing following established procedures
• Perform both forensic and clinical specimen collection and processing duties with confidence
• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm proper specimen labeling
• Explain procedures clearly while creating an atmosphere of trust and confidence for patients
• Maintain a safe, clean, and professional work environment
• Maintain required records and documentation
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public
• Travel between Patient Service Centers and in-office phlebotomy locations as required, often with minimal notice
• Support training activities at varying locations based on trainer availability
• Handle multiple priorities effectively in a high-volume setting

• Three (3) years of phlebotomy experience required
  , including pediatric, geriatric, and capillary collections
• Keyboarding and data entry experience

• Minimum of 2 years in a Patient Service Center (PSC) environment
• Customer service experience in a retail or service setting

• Advanced phlebotomy and specimen collection
• Patient interaction and customer service excellence
• Accuracy, confidentiality, and process compliance

• Forensic specimen collection
• Mobile or float phlebotomy experience
• Training and mentoring support

• High school diploma or equivalent required
• Medical assistant or paramedic training preferred
• Phlebotomy certification preferred (state-dependent)

• Shift: 1st Shift
• Schedule: Monday–Friday, 8:00 AM – 4:30 PM (Central Time)
• Flexible availability required, including weekends, holidays, on-call, and overtime as business needs dictate

• Ability to work independently with minimal on-site supervision
• Strong judgment and decision-making skills based on established procedures
• Reliable transportation, valid driver’s license, and clean driving record (as applicable)
• Ability to work across multiple locations with flexible hours
• Commitment to company policies, dress code, employee health & safety, and Everyday Excellence guiding principles

Medical, Vision, and Dental Insurance Plans

• 401k Retirement Fund

A leading provider of diagnostic information services dedicated to empowering healthier lives. By leveraging one of the world’s largest clinical laboratory databases, the organization delivers insights that support disease detection, treatment, and improved healthcare outcomes for millions of patients and providers nationwide.

Job Number: 25-29436