Guest Service Representative

Join to apply for the Guest Service Representative role at Vista Host Hotels Management & Development
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The role is located in Pittsburg, KS, full‑time, $11.00–$11.50 per hour. It reports to the Guest Service Manager, Assistant General Manager, or General Manager.

Hampton Inn & Suites Pittsburg, managed by Vista Host, is located in the heart of Pittsburg, Kansas, near Pittsburg State University and major businesses. The hotel features 80+ spacious rooms and suites, an outdoor pool, fitness center, and complimentary breakfast, making it a great choice for guests visiting the university or attending business meetings and events.

The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. The role requires a high level of customer focus and offers an engaging, outgoing personality the opportunity to create positive guest experiences. Duties include processing payments, responding to inquiries, and following all procedures set by management.

• Enjoys engaging with guests and has a friendly, outgoing personality.
• Has strong communication skills and a passion for delivering excellent customer service.
• Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast‑paced environment.
• Takes ownership of guest experiences, ensuring they are pleasant and accommodating.

• Competitive hourly pay with opportunities for performance‑based incentives.
• Vacation, sick, bereavement, and holiday pay.
• Health, vision, and dental insurance.
• Life, STD insurance.
• 401(k).
• Employee discounts (Brand Hotels & Company Hotels).
• Free, third‑party employee assistance program.
• Opportunities for growth within Vista Host’s expanding portfolio.

• Provide exceptional customer service to all hotel guests, making their stay comfortable and enjoyable while achieving team and brand goals.
• Perform quality assurance (QA) requirements for the front office department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances concerning personnel, security, cash handling, guest relations, and safety.
• Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions.
• Adhere to hotel credit policies, including credit card authorization, direct‑bill accounts, cash payments, and incidental deposits.
• Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction.
• Greet, register, suggestively sell and upsell, issue room keys, and assign rooms in a friendly and efficient manner.
• Provide information about the hotel, amenities, local dining, attractions, and travel directions.
• Accurately check out guests and communicate departures to housekeeping.
• Make, confirm, and cancel reservations via telephone, computer, and written communication.
• Answer and route internal and external phone calls in a friendly manner, following prescribed procedures.
• Update the shift‑to‑shift log regularly to ensure clear communication between shifts.
• Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Assist other departments as needed and perform other related duties as assigned.

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Ability to work independently and manage tasks without supervision.

Entry level.

Full‑time.

Other.

Hospitality.

Please visit our careers page to see more opportunities.