Pet Trainer, Petsense

Overview

Join to apply for the Pet Trainer, Petsense role at Petsense by Tractor Supply
. This position is responsible for leading our Obedience Training Programs, including hands-on training with customers and their pets to teach basic obedience commands in a class environment.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
• Answer phones and schedule obedience classes. Be present in the store and available to discuss our obedience program with customers.
• Advise obedience customers in the purchase of products appropriate to attend obedience classes and at-home positive reinforcement training.
• Follow the Petsense obedience training procedures as outlined in the Obedience training documents and videos.
• Train the customer and their dogs with patience, consistency and sensitivity to the customers’ needs and the role they play in training their dog.
• Adhere to customer-specific needs and desires in training their dog.
• Use talking and non-physical techniques to keep the dog calm and under trainer and customer control.
• Report all accidents and injuries to the Store Manager promptly.
• Complete required obedience training forms as applicable to the program.
• Observe all safety rules and procedures and adhere to safety standards.
• Adhere to cleanliness standards, including sweeping, vacuuming, and cleaning of areas used for training.
• Operate within the team duties: cash register/computer, merchandise recovery, freight, plan-o-grams, assembly, janitorial tasks, price changes, assisting customers with loading purchases, and caring for live animals; complete all related documentation.
• Team Members may be required to perform other duties as assigned.

• Experience:
  
  Minimum of 1 year training pets. Must be comfortable working with dogs. Retail experience and/or pet/live animal knowledge is strongly preferred.
• Education:
  
  High school diploma or equivalent. Any suitable combination of education and experience will be considered. Regardless of education level, must be able to read, write and count accurately.

• Pet/Live Animal knowledge and pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Compassion for animals and the ability to treat them accordingly.
• Attention to detail.

• Generally inside with moderate noise; indoor floors and outdoor lots are hard surfaces; lighting and temperature are adequate.
• Exposure to sharp grooming instruments, perfumed shampoos, pets, and pet waste.
• Shifts vary by store, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to Company safety training and guidelines.

• Non-sedentary; ability to move throughout store and outdoor areas quickly and safely.
• Ability to read, write, and count accurately to complete documentation.
• Ability to operate equipment related to job duties safely and accurately; provide high level of customer service.
• Ability to move and transfer merchandise up to 50-75 pounds.
• Ability to stand for extended periods and handle grooming tasks as needed.
• Ability to tolerate grooming instruments and perform grooming-related activities.
• Ability to bend, kneel, and squat frequently; move around the store to groom animals, clean, and stock.
• Ability to use store equipment (computer, cash register, etc.) and communicate effectively with team members and customers.
• Ability to complete required training successfully.

Disclaimer: This job description represents an overview of responsibilities and is not intended to be exhaustive. An associate should perform all duties as assigned by their supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. We offer a comprehensive and accessible total reward package, including medical, dental, and vision coverage, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Part-time hires gain eligibility for benefits by averaging at least 15 hours per week during the 90-day lookback period.

For more information about benefits and policies, please visit the specified link.