Account Manager

The Crate Fireworks Account Manager is responsible for generating new business, developing and managing prospective and existing customer accounts, converting qualified opportunities into sales, and coordinating the customer relationship from initial contact through completion of the sale and fulfillment process.

The Account Manager serves as a primary point of contact for assigned customers and maintains an active sales pipeline, develops long-term customer relationships, and provides consistent support throughout the Crate sales and fulfillment process. The role also coordinates customer payments, shipping and delivery, insurance documentation, and appropriately licensed or qualified shooters when required, in partnership with the appropriate internal departments and management.

• Generate new leads and prospective customers for Crate Fireworks.

• Conduct outbound telephone, email, and other approved sales outreach.

• Research and identify prospective customers within assigned markets and territories, including appropriate owners, managers, purchasing contacts, and other decision-makers.

• Develop and maintain prospect lists and an active sales pipeline.

• Follow up promptly with leads generated through the Crate website, marketing campaigns, referrals, trade shows, and other sources.

• Identify new markets, customer opportunities, and referral opportunities from existing customers and industry relationships.

• Maintain consistent, professional communication and follow-up with prospective customers.

• Introduce prospective customers to Crate products and services and conduct or coordinate product demonstrations and sales presentations.

• Determine customer needs and recommend appropriate Crate solutions within established company guidelines.

• Prepare and communicate pricing, proposals, quotes, and other sales information.

• Answer customer questions regarding products, services, pricing, scheduling, and the sales process.

• Negotiate sales within established company pricing, margin, contract, and approval guidelines.

• Obtain required customer approvals, agreements, and documentation.

• Close sales and coordinate the transition from sale to fulfillment.

• Develop repeat business, maintain ongoing relationships with assigned accounts, and identify account-growth opportunities.

• Confirm customer order requirements, scope, timing, location, and other fulfillment details.

• Coordinate required customer documentation and maintain communication regarding order status, shipment, delivery, and event requirements.

• Coordinate internally with Crate personnel and approved outside vendors as required.

• Identify potential issues early, communicate them to management, and assist with resolution.

• Ensure accurate and timely information is provided to all parties involved in fulfilling the customer order.

• Communicate payment requirements and deadlines and provide customers with approved payment instructions.

• Coordinate deposits, progress payments, and final payments as applicable.

• Monitor payment status on assigned accounts and follow up on outstanding amounts.

• Coordinate with accounting and management regarding payment issues.

• Confirm required payments have been received before shipment, delivery, or performance when applicable.

• Maintain accurate payment-related notes and documentation in company systems.

The Account Manager assists with payment collection but may not independently modify payment terms, extend credit, waive payment requirements, issue credits or refunds, or otherwise alter approved financial terms without appropriate management authorization.

• Coordinate customer shipping and delivery requirements and confirm destinations, contacts, timing, and other delivery information.

• Coordinate with Crate operations, logistics personnel, carriers, and approved vendors as necessary.

• Communicate expected shipment and delivery information to customers and monitor status.

• Promptly communicate significant changes or delays and assist in resolving shipping or delivery issues.

• Ensure required customer and shipment documentation is complete before release.

• Communicate company-identified insurance requirements applicable to customer orders, events, or locations.

• Coordinate requests for certificates of insurance and other required documentation.

• Work with management, insurance providers, customers, venues,…