Case Manager - Supportive Services Veteran Families

Job Objective

Provide case management and supportive services to Veteran households for the SSVF Program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention to eligible Veterans.

• Assist with Staff Training
  • Assist Regional Manager and Lead Case Manager in onboarding new staff members by providing job shadowing as new personnel learn SSVF outreach, engagement, and case management skills.
  • Assist with annual staff training by providing specific training related to case management interventions and case manager skill development.
• Outreach, Engagement, and Community Networking
  • Exhibit advanced engagement and rapport building with Veteran households.
  • Provide in‑depth referrals, warm transfer preferred, to callers, referral sources, and potential participants.
  • Identify and develop a pool of locations frequented by homeless Veterans and conduct homeless Veteran outreach as assigned.
  • Conduct landlord outreach and engagement to development pool of safe and affordable rental properties.
  • Secure community‑based meeting spaces for Veteran appointments when needed.
  • Participate in annual outreach events (e.g., CHALENG survey, Stand Down, Point‑in‑Time count, Vet2
    
    Vet, Project Connect, etc.).
  • Develop/maintain community relations/partnerships.
  • Maintain an active role in VA and community meetings as assigned.
  • Maintain existing and foster new collaborative working relationships with community agencies, Veteran‑serving organizations, homeless providers, and Salvation Army units.
  • Provide program information to community resources and educate resources on services available.
  • Carry out the CoC community plans for CES, prioritization, master list, and rapid resolution/diversion.
• Screening Potential Applicants
  • Screen Veteran households per eligibility requirements within 24‑48 hours of request.
  • Submit screening for approval and prioritization or denial.
  • Provide and document appropriate referrals for those screened but not eligible.
• Intake & Assessment
  • Conduct intake/assessment and required enrollment documentation:
    Veteran status, household income, referral needs, housing barriers, mental/health needs, and safety concerns.
  • Provide participant orientation on program requirements and participant rights.
• Strengths‑Based & Housing First Case Management
  • Provide case management interventions to Veteran households in need, and/or with barriers such as mental illness, substance disorders, serious medical conditions, domestic violence, and/or registered sex offenders, including cases coordinated between multiple providers and/or local CES efforts.
  • Provide strengths‑based case management and supportive services to eligible Veterans households for the SSVF Program, including Rapid Resolution, Rapid Rehousing, and Homeless Prevention services. Conduct office and in‑home visits per the housing stability plan.
  • Document progress, linkages and referrals to permanent housing, mainstream, Veteran‑serving, and community‑based resources, including income supports.
• Housing Stability Case Planning
  • In collaboration with Veteran household, develop housing stability plan addressing crisis needs, housing barriers, obtaining and maintaining permanent housing, participation goals, action steps, case manager interventions, and referrals.
  • Update progress, goals, actions, and interventions as needed.
• Housing Counseling

  Assist Veteran cases in identifying housing options and in creating a budget for safe, affordable housing taking into account Veteran preferences, income, and barriers.

• Advocacy & Mediation

  Provide advocacy for court appointments, landlord‑tenant negotiation, conflict resolution, payment of rent or utility arrears, and obtaining needed resources.

• Temporary Financial Assistance

  Assess need for financial assistance in accordance with the SSVF Program Guide, in order to obtain/maintain permanent housing per the housing stability plan.

• Service Coordination

  Coordinate case management for cases with the Veterans Affairs, Continuum of Care, mainstream, community‑based, and legal resources, SSVF Veteran Navigator, and other entities to meet the household's needs.

• Discharge Planning

  Collaborate with Veteran caseload on…