Demurrage Coordinator - Pittsburg, KS

Overview

Demurrage Coordinator - Pittsburg, KS at Watco

Watco – Pittsburg, KS

The Demurrage Coordinator supports the analysis and customer payment across the Watco network. This position will audit car movement records and identify root causes that potentially lead to more opportunities and contract renewals to maximize revenue and profitability. Contributes to the advancement of technology to streamline processes, data flow, and internal/external communications.

• Communicate with Watco served customers, serving railroad management and our Customer Service Teams to ensure accurate payments are made
• Coordinate with Commercial Team to ensure all special rates are in place
• Perform deep level analyses, including account, customer, delivery point and car type revenue and profitability, historical trends, root cause analysis etc., make recommendations based on results and effectively communicate both results and recommendations
• Partner with internal and external customers to identify opportunities, problem resolution and process improvement
• Develop a high level of understanding relating to billing, invoicing, pricing, contract load, rating and industry standard car accounting practices
• Operate in a manner where SAFETY and ENVIRONMENT are of the highest importance
• Perform all work in compliance with Company standards, procedures, and regulatory requirements
• Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions
• Other duties as assigned

• High School Diploma or equivalent
• Analytical, interpersonal, organizational, decision making and problem-solving skills
• Experience using Microsoft Excel including formulas, VLOOKUPs and pivot tables
• Effective verbal, written and interpersonal communication skills
• Ability to quickly learn/teach new software applications
• Demonstrated analytical skills with the ability to identify root cause issues and determine appropriate actions
• Regular, dependable attendance and a high level of performance
• Ability to work with a team, take direction and follow work rules, and take on additional responsibilities as needed
• Ability to independently recognize and define problems, identify resources, create and implement viable solutions, and follow through to ensure resolution

• Railroad or Transportation experience a plus
• Experience deriving business conclusions from large data sets
• Self-driven
• Adaptable to the evolving rail industry and Watco business model

• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Other
• Industries:
  Transportation, Logistics, Supply Chain and Storage