Collections Specialist

Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a client in the Pittsburgh Area, Pennsylvania. This position focuses on reducing overdue balances, reviewing customer credit exposure, and keeping account records accurate through consistent follow-up and documentation. The role partners with internal teams and customers to address payment concerns, resolve billing discrepancies, and promote timely cash flow.

Responsibilities:

• Review customer account activity, aging trends, and available credit to identify overdue balances and potential risk.

• Communicate with customers in a clear and courteous manner to secure payment, confirm commitments, and maintain productive business relationships.

• Investigate payment discrepancies such as deductions, short remittances, billing questions, and unapplied funds, and coordinate resolution with the appropriate teams.

• Record collection efforts, customer disputes, payment arrangements, and account updates with complete and accurate documentation.

• Reconcile receivable balances and maintain account records to ensure invoicing and payment information is current and correct.

• Assess customer credit details and provide informed recommendations on payment terms, credit exposure, and potential account restrictions.

• Partner with Sales, Customer Service, Billing, and Accounting to remove issues that could interfere with payment collection.

• Prepare aging summaries, collection status reports, and supporting account documentation for regular review.

• Elevate severely past-due or higher-risk accounts to management when additional action is needed.

• Support month-end and year-end accounts receivable tasks while following company policies and financial confidentiality standards.