Enrollment Operations Manager - Enrollment Management Group

Enrollment Operations Manager - Enrollment Management Group

Salary:
Commensurate with experience

Benefits:
Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details .edu/benefits

Location:

Enrollment Management Group

Position:
Status Full-time

Hours:

Varied

Position Number: 430401/10- 1078

FLSA Status:
Exempt

POSITION SUMMARY:

This position reports to the Director of Enrollment Systems and supports the administrative functions within Enrollment Management. This employee will be expected to perform a number of vital roles based on the undergraduate and graduate admission cycle. Tasks will include, but are not limited to, managing the application and admission credential process for undergraduate admissions, graduate admissions, and financial aid, mail receipt and sorting and handling and optimizing the daily flow of queries, reports, and data entry.

This individual is the point person for Slate training and coordinates work for one to two full-time employees and six to ten student employees. This individual is also responsible for the performance of advanced assignments and special projects in support of the Enrollment Management Group. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.

DUTIES AND RESPONSIBILITIES:

Manages the daily flow of the Undergraduate Admissions application processing area ensuring that all necessary queries, reports, documentation scanning & indexing and postal mail are distributed and attended to for preparation of application review and maintenance through the Customer Relationship Management (CRM), Slate, and Banner, ensuring the confidentiality and accuracy of all data entry information processed. Assists daily mail when necessary.

Support the pursuit of operational excellence in all areas of Enrollment Management. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.

Provides technical assistance and lead slate functionality requests (develop and maintain queries, reports, portals, etc.) for EMG and campus partners. Serves as a key member of the operations team-assessing departmental needs, recommending digital solutions, and updating procedures accordingly.

Assists with the optimization and administration of the enrollment systems, including, but not limited to Technolutions Slate, Ellucian Banner, and Axiom.

Supervises and assigns work and completes performance evaluations for full-time Enrollment Systems Specialists and Operations student employees.

Manage enrollment operations and systems ticket requests

Organizes the receipt and review of academic credentials for admission applicants. Enters inquiry and application data, scans and indexes confidential materials through the systems, ensuring the confidentiality and accuracy of all data entry information processed for admissions. Works to bring applications to completion by coordinating the receipt of academic credentials through communication with prospective students, parents and high school counselors.

Provides assistance with inquiry and application data entry and related tasks for graduate admissions and financial aid during peak seasons of the cycle.

Assists with testing Banner software upgrades from CTS, SAGE in Financial Aid and is point person for Slate scanning and index training.

Supports operational and processing effectiveness for the entire enrollment division (UG admissions, Graduate Enrollment Services, Financial Aid, Enrollment Marketing and Communications, Military and Veterans, and Guest Services).

Participates in various admissions events (i.e., DUQ Days, Accepted Student Days, etc.).

Performs other related duties as assigned to support the functions of a dynamic, team-oriented environment.

SUPERVISORY RESPONSIBILITIES:

Supervises the work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.

REQUIREMENTS:

Minimum qualifications:

Bachelor's degree in business, computer science or related field from an accredited institution and 3-5 years of work-related experience.

Minimum 1 year of experience in admissions or student services at the college/university level or closely related environment dealing with the public.

Preferred qualifications:

Master's degree in business or related field from an accredited institution.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited…