Desk Attendant Lead - Residence

Position: Desk Attendant Lead - Residence Life
Desk Attendant Lead - Residence Life

Salary: $21.32 per hour
Benefits:
Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details .edu/benefits

Location:

Residence Life
Position Status:
Full-time

Hours:

Varied
Position Number: 000629/30-481
FLSA Status:
Non-exempt

POSITION SUMMARY:

The Desk Attendant Lead works with the Student Housing Coordinator to develop and handle staff schedules for the hoursof 12 a.m. to 8 a.m. to guarantee adequate coverage and efficiency. Creatingshifts, aligning coverage with operational requirements and employeepreferences, addressing scheduling issues and maintaining reliable records and reporting. Ensure that workers take breaks and transfer between buildings when needed to complete interruptions at night.

In addition to the significant distinction ofscheduling, this position will essentially encompass many of the sameobligations as a full-time desk attendant. The individual must possess someextra authority to do this function properly given that they will be crucial inthe tracking of schedules and adjusting the coverage performed by the other staff members.

DUTIESAND RESPONSIBILITIES:

Schedulecreation:
Create and monitor daily, weekly, or monthly staff schedules toassure proper coverage for desk operations within the department during their shift time frame.

Availability management:
Monitor staff availability, including time offrequests, vacations, and sick leave.

Conflict resolution:
Promptly handle and settle last-minute modifications,schedule problems, and adjustments.

Compliance:
Verify that schedules for hours, breaks, and overtime adhere to corporate policy and all applicable labor regulations.

Coordination:
Collaborate with the Student Housing Coordinator, Business Manager and other departmental personnel to align staffing levels with operational needs.

Communication:

Clearly tell management and employees of schedule modifications, updates, andpertinent information.

Record keeping:
Maintain correct and up-to-date scheduling records, employeeinformation.

Systemmanagement:
Utilize and manage scheduling software and other tools to develop,post, and update schedules.

Perform standard desk aide functions.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

High School Diploma or equivalent.

Preferred qualifications:

1-3 years of experience.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Good communication skills arenecessary as this position will deal with understanding and properly relayingneeds of both students and staff.

As with all front desk staff, customer service is a major element of the job, including dealing with students and members of the public in situations that may be difficult.

Good analytical and planning skills inorder to manage adapting the schedule as needed are a must.

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. Th emission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.