Desk Attendant Lead - Residence

Desk Attendant Lead - Residence Life

Salary: $21.32 per hour

Benefits:
Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details .edu/benefits

Location:

Residence Life

Position Status:
Full-time

Hours:

Varied

Position Number: 000629/30-481

FLSA Status:
Non-exempt

POSITION SUMMARY:

The Desk Attendant Lead works with the Student Housing Coordinator to develop and handle staff schedules for the hours of 12 a.m. to 8 a.m. to guarantee adequate coverage and efficiency. Creating shifts, aligning coverage with operational requirements and employee preferences, addressing scheduling issues and maintaining reliable records and reporting. Ensure that workers take breaks and transfer between buildings when needed to complete interruptions at night.

In addition to the significant distinction of scheduling, this position will essentially encompass many of the same obligations as a full-time desk attendant. The individual must possess some extra authority to do this function properly given that they will be crucial in the tracking of schedules and adjusting the coverage performed by the other staff members.

DUTIES AND RESPONSIBILITIES:

Schedule creation:
Create and monitor daily, weekly, or monthly staff schedules to assure proper coverage for desk operations within the department during their shift time frame.

Availability management:
Monitor staff availability, including time off requests, vacations, and sick leave.

Conflict resolution:
Promptly handle and settle last-minute modifications, schedule problems, and adjustments.

Compliance:
Verify that schedules for hours, breaks, and overtime adhere to corporate policy and all applicable labor regulations.

Coordination:
Collaborate with the Student Housing Coordinator, Business Manager and other departmental personnel to align staffing levels with operational needs.

Communication:
Clearly tell management and employees of schedule modifications, updates, and pertinent information.

Record keeping:
Maintain correct and up-to-date scheduling records, employee information.

System management:
Utilize and manage scheduling software and other tools to develop, post, and update schedules.

Perform standard desk aide functions.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

High School Diploma or equivalent.

Preferred qualifications:

1-3 years of experience.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Good communication skills are necessary as this position will deal with understanding and properly relaying needs of both students and staff.

As with all front desk staff, customer service is a major element of the job, including dealing with students and members of the public in situations that may be difficult.

Good analytical and planning skills in order to manage adapting the schedule as needed are a must.

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.