Product Manager II- Consumer Card Servicing

PA - Pittsburgh (15222)

IL - Chicago

PA - Philadelphia

DC - Washington

DE - Wilmington

NC - Charlotte

Full time

R237992

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Manager II within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA;
Charlotte, NC;
Chicago, IL;
Wilmington, DE;
Cleveland, OH; or Washington, DC.

The Debit Card Client Servicing Journey Owner is accountable for the end-to-end strategy, health, and evolution of assigned client servicing journeys across the debit card experience.

This role serves as the business owner and strategic orchestrator for defined servicing journeys, translating client and colleague needs, business objectives, data, research, operational insights, and legal, risk, and compliance considerations into a clear journey strategy and prioritized roadmap.

The Journey Owner does not simply manage individual processes or product features. Instead, they look across the entire client journey-from trigger through resolution and beyond-to identify opportunities to simplify experiences, reduce friction, improve outcomes, manage risk, and create measurable business value.

The role partners closely with Product, Technology, Operations, Risk, Compliance, Legal, Communications, Data & analytics, Design, Care Center, Branch SME's and other stakeholders to translate journey strategy into execution while maintaining accountability for the overall experience.

Key Responsibilities:

Own the end-to-end Journey Strategy

Serve as the accountable business owner for assigned debit card servicing journeys in their entirety

Define and maintain a clear current-state and aspirational journey vision for future-state, including key client needs, pain points, moments that matter, colleague experiences, operational dependencies, and business objectives

Establish journey strategy, priorities, objectives, success measures, and multi-year evolution roadmaps

Continuously Assess journey health and identify opportunities to improve client experience, colleague experience, efficiency, risk outcomes, and business performance

Ensure journey strategies remain aligned with broader debit card, servicing, digital, and enterprise strategies

Own any journey related issues that may arise and bring them through the proper risk and issues process to completion

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.

+ Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.

+ Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing…