Customer Support Supervisor l Onsite - Pittsburgh

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – Blink Rx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. Blink Rx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.

Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With Blink Rx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.

Join us!

What You’ll Do:

Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAsReview and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth

Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance

Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience

Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team Foster a collaborative, cohesive, and enjoyable team dynamic

What You'll Need:

Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required). 3+ years of leadership experience in a fast paced environment2+ years of customer service, call center, healthcare, pharmacy or other relevant experience

Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners

Ability to leverage data to make crucial decisions independently

Strong problem solving skills, especially when working with ambiguous information

Attention to detail with a knack for precision and organization

Confident, patient, respectful, and a clear communicator

Location:

Fully onsite role in Pittsburgh, PA (Robinson Township)
Benefits:
Medical, dental, and vision coverage starting day 1401k with Traditional and Roth options

Paid sick and vacation time Holidays off
12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
Short-term and long-term disability coverage at no cost

Life insurance

Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations

Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more Daily snack and drink stipend at all pharmacy locations#blink indeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest…