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Strategic CSM | AI-Driven SaaS Value & Adoption

Job in Pittsburgh, Allegheny County, Pennsylvania, 15201, USA
Listing for: salesforce.com, inc.
Full Time position
Listed on 2026-11-01
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
    SaaS Sales
Salary/Wage Range or Industry Benchmark: 123000 - 186000 USD Yearly USD 123000.00 186000.00 YEAR
Job Description & How to Apply Below

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on Investment with the Signature plan. This role acts as a trusted advisor, aligning business and technical goals and managing both business and technical stakeholders to maximize value from the platform.

The ideal candidate will drive adoption of Sales and Service Cloud features, monitor usage metrics, and lead quarterly reviews to optimize renewal, expansion, and customer success

We are seeking a motivated Strategic CSM | AI-Driven SaaS Value & Adoption to join , inc. in PA, United States.

Step into the Strategic CSM | AI-Driven SaaS Value & Adoption role at , inc. in PA, United States and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

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