Senior Associate, Client Onboarding​/Transitions​/Conversions​/KYC

Senior Associate, Client Onboarding/Transitions/Conversions/KYC

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Associate, Client Onboarding/Transitions/Conversions/KYC to join our team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Under minimal direction, onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system
• Serves as an advisor to clients as they onboard/transition/convert to/from organization products and solutions
• Obtains and reviews the appropriate documentation and reference data and ensures regulatory aspects of AML and KYC are completed prior to opening accounts
• Ensures all SLAs are met
• Prepares clients for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market and market expectations
• Works directly with clients to open new accounts once due diligence on KYC and AML has been completed and works with client and internal parties around asset events
• Closes off accounts by first checking for any pending activity or balances remaining in the account
• Works directly with clients to access documentation requirements and reference data
• May be responsible for onsite client support and training to assist with documentation, quality review and submission of documents
• Ensure application form is received, and tax documentation is received from the investor
• Review documents and coordinate with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements
• Leads project management activities for onboarding/transitions/conversions such as reporting, planning, issue / risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation
• Ensures client receives all necessary training or conducts the training him/herself
• Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement
• Maintains a book of clients and ensure that client activity on an account is maintained once an account is opened
• Supports complex conversion activities related to a mix of complex institutional client relationships requiring the in-depth understanding of custody and accounting processing activities
• Completes an accurate conversion of data on financial statements for daily, weekly, or monthly valuation clients
• Supports and reviews control reports to effectively mitigate risks and resolve problems that arise during the conversion process
• Marshals firm-wide resources (product, technology, marketing, compliance, teams, etc.) to ensure client needs are being addressed
• Ensures onboarding/transition/conversion activities meet all compliance, legal and regulatory requirements
• May facilitate legal negotiation or document review
• Participate in UAT, on boarding and fault resolution
• Responsible for overall success of moderately sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience
• No direct reports
• Acts as a Team Lead and provides guidance to less experienced colleagues
• Allocates work to and monitors the work quality of others assigned to the client
• Suggests process improvements based on post-mortem transition analysis
• May have people management responsibilities in some geographies
• Responsible for complex, mature and/or global clients or more complex platforms
• Contributes to the achievement of team and area objectives

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required
• Advanced/graduate degree preferred
• 5-7 years of total work experience preferred
• Experience in securities, financial services or client-facing or project management roles preferred
• Applicable local/regional licenses or certifications as required by the business

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• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

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