Senior Specialist, Client Operations - Corporate Trust and Custody Services

Job-:
Client Operations & Reporting

Location:

Pittsburgh, PA, United States

Schedule:

Full time, Day Posted:
Base Salary Min: 59000

Base Salary Max: 85000

We’re seeking a future team member for the role of Senior Specialist, Client Operations
- Corporate Trust and Custody Services to join our Corporate Trust team. This role is located in Pittsburgh, PAIn this role, you’ll make an impact in the following ways:
Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management

Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication

Serve as the primary contact for assigned institutional clients, managing day-to-day custody deal servicing and query resolution

Process, review, and monitor wire payments and cash movements, ensuring accuracy and timely execution

Interpret, generate, and troubleshoot SWIFT messages (MT/MX formats, including MT540–MT548, MT202/MT103) related to trade settlement and cash/securities movements

Coordinate with internal teams to ensure timely trade settlement, monitoring cash and par (position) break performance and driving resolution of outstanding breaks

Support bond market settlement activities, including trade matching, fails management, and coupon/redemption processing

Coordinate with the internal tax team and clients to ensure all portfolios are fully tax documented and compliant

Coordinate between clients and internal operations teams to research, track, and resolve all client queries within SLAMaintain strong working relationships with clients, counter parties, and correspondent banks

Prepare client reporting, respond to inquiries, and escalate issues appropriately to ensure SLA adherence

Identify process improvement opportunities and support automation/efficiency initiatives

Ensure all activities comply with internal controls, regulatory requirements, and audit standards

To be successful in this role, we’re seeking the following:
Bachelor’s degree in Business, Finance, or related field required.

Advanced degree or professional certifications in finance or business administration preferred.

Typically 5-6 years of experience in corporate trust or related field within financial services.

Preferred working knowledge of wire payment processing (domestic and cross-border)
Good understanding of SWIFT messaging standards (MT/MX message types used in payments and securities settlement)
Hands-on experience with bond market settlement processes (fixed income trade lifecycle, corporate actions, fails/claims)
Practical exposure to syndicate loan operations (drawdowns, rollovers, agency servicing)
Excellent verbal and written communication skills, with proven ability to manage client relationships professionally

Strong analytical and problem-solving skills with high attention to detail

Ability to work under pressure, manage multiple priorities, and meet strict deadlines

Proficiency in MS Office (Excel, Outlook); familiarity with custody/settlement platforms is a plus About the organization

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY Linked In Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid…