Medical Support Assistant

Selectees from this announcement could be considered for ANY of the areas throughout the Pittsburgh facility and it's Community Based Outpatient Clinics where Medical Support Assistants are utilized. Individual announcements will not be posted. This announcement will be used to fill ANY open Medical Support Assistant vacancies for up to 90 days after closing. Applicants will be referred as vacancies become available.

VA Careers - Medical Support Assistant:  Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-The MSA independently performs a full range of duties related to the delivery of healthcare services in an outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given in outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services.

Responsibilities include but not limited to:

* Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines

* Schedule, cancel, re-schedule patient appointments and/or consults

* Enter no-show information and monitor appointment requests from multiple electronic sources

* Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic

* Monitor both inpatient and outpatient appointments in areas of responsibility

* Verify and update demographics and insurance information when patients check-in for appointments

* Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)

* Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems

* Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment

* Apply, knowledge of standard procedures, utilizing medical records, and medical terminology

Work Schedule:

This will be discussed during the interview, multiple work schedules available. Work schedule will be determined upon selection

Telework:
Not Eligible Virtual:
This is not a virtual position.

Position Title/Functional Statement #:
Medical Support Assistant/PD000000

Relocation/Recruitment

Incentives:

Not authorized

Financial Disclosure Report:
Not required