Supervisor - Residential Services

Position: Supervisor - Residential ID Services
Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

As a Supervisor in the Intellectual and Developmental Disabilities department, you will play a key leadership role in supporting staff and ensuring high-quality care for individuals with intellectual disabilities. You will oversee daily operations, provide supervision and training, and foster a collaborative, person-centered environment that aligns with Pittsburgh Mercy's mission and values.

What You Will Do

* Staff Supervision & Development:
Provide leadership, coaching, and performance management to direct care staff. Coordinate staffing schedules and ensure adequate coverage.

* Training & Compliance:
Oversee onboarding and ongoing training to ensure staff meet regulatory and organizational standards.

* Operational Oversight:
Manage day-to-day operations of the program, ensuring quality service delivery and adherence to policies.

* Relationship Building:
Foster strong relationships with individuals served families, staff, and external partners.

* Problem Solving & Conflict Resolution:
Address concerns and resolve conflicts in a timely, professional manner.

* Continuous Improvement:
Participate in quality assurance initiatives and contribute to program development and innovation.

Minimum Qualifications

* Master's degree or above from an accredited college or university and at least 1 year of experience working directly with individuals with intellectual disabilities

OR

* Bachelor's degree from an accredited college or university and at least 3 years of experience working directly with individuals with intellectual disabilities

Additional Requirements:

* Strong communication, organizational, and leadership skills

* Experience in staff supervision and training

* Ability to work collaboratively in a team-oriented environment

* Valid Driver's License and access to transportation

* Required clearances and pre-employment screenings

Position Highlights & Benefits

* Benefits Start Day 1 of Employment

* Medical, Dental, Vision, and Life Insurance

* 403(b) Retirement Plan

* Paid Time Off (PTO) and Paid Holidays

Schedule

* Monday - Friday Daylight, must be flexible for hours outside of those parameters based on program need

About Pittsburgh Mercy

Pittsburgh Mercy is a community-based health and human services organization that provides person-centered care to some of the region's most vulnerable populations. We work in homes, neighborhoods, and other familiar settings, partnering with individuals and families to plan, develop, and monitor care that meets their unique needs.

Our mission is to be a compassionate, transforming presence within our communities. We offer help - and hope - to people experiencing:

* Mental illness and substance use disorders

* Physical health challenges

* Intellectual disabilities

* Traumatic Circumstances, including home

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.