Patient Services Representative

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Join our team as a Patient Services Representative at 200 Medical Arts Building, Suite 2040, 200 Delafield Road, Pittsburgh, PA 15215. In this patient-facing role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while assisting with appointment scheduling, registration, insurance verification, check-in/check-out activities, and other administrative support functions. The ideal candidate is organized, detail-oriented, and committed to delivering a positive patient experience in a fast-paced healthcare environment.

This full-time position offers a consistent Monday through Friday schedule from 7:30 a.m. to 4:00 p.m. with no weekends, providing excellent work-life balance.

Responsibilities:

+ provide a warm greeting for all patients

Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

Collect copayments and any other applicable patient payments at the point of service

Confirm and/or update patient registration information at checkout

Schedule follow-up appointments within the practice at checkout

Schedule or connect patient to resources to schedule for ancillary services at checkout

Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

Register patients in Biometrics (fingerprint recognition) program and explain benefits

Promote MyUPMC patient portal and assist patients in registration when applicable

+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

Appropriately distribute / triage phone calls to other areas and / or clinical providers

Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

+ Completion of high school graduate or equivalent is required.

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Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.

+ Knowledge of medical terminology is preferred.

+  Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran