Patient & Family Concierge - Neuro Trauma; UPMC Presbyterian​/8G

Full-Time Patient & Family Concierge - Neuro Trauma (UPMC Presbyterian/8G)

Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as a Full-Time Patient & Family Concierge (PFC) on our Neuro Trauma Unit 8G.

This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You'll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies-ensuring smooth, compassionate care every step of the way.

Schedule:

Monday-Friday, 7am-3:30pm

Starting pay is $19.00/hour, with final title and rate based on experience and education.

Key Responsibilities

+ Greet and escort patients and visitors.

+ Assist with patient transport, meal delivery, and supply replenishment.

+ Maintain clean, organized spaces and report maintenance needs.

+ Answer phones, respond to call lights, and provide non-clinical assistance.

Note:

This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care.

+ High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED

+ Must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times

+ Previous experience in healthcare or customer service is preferred, but not required

+ Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran