Onboarding Specialist

Onboarding Ambassador Specialist

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working  can help. We can show you how.

The Training and Development team supports Goodwill SWPA's workforce by creating consistent, accessible, and engaging learning experiences that strengthen employee skills, leadership capability, and job performance. Through collaboration with leaders, subject-matter experts, and employees across the agency, the team identifies learning needs and designs, delivers, and evaluates practical development solutions aligned with organizational priorities. The team's work helps foster a unified culture of continuous learning, professional growth, and shared accountability while advancing Goodwill SWPA's mission and long-term workforce development goals.

Position Summary:

Are you a people person? Do you enjoy public speaking? Our Onboarding Ambassador Specialist reports to the Director of Training and Development and serves as a process owner and subject-matter expert for new hires and hiring managers throughout an employee's orientation and onboarding period. The Specialist collaborates with the People Services team throughout the hiring, pre-boarding and onboarding processes. By conducting in-person sessions throughout the Goodwill of Southwestern Pennsylvania (SWPA) network, this role drives onboarding experiences, by delivering a structured, welcoming, and consistent onboarding process, ensuring new employees have the information, tools, and support needed for a successful experience at Goodwill SWPA.

Status:
Regular, Full-time, Non-Exempt.

Location:

Lawrenceville WDC - 118 52nd St. Pittsburgh, PA 15201

External Hiring Range: $25

Schedule:

Monday - Friday, 8:30 AM to 4:30 PM.

Travel:
Travel within Goodwill SWPA territory.

Responsibilities:
Included but not limited to:

New Hire Orientation and Training Facilitation:

• Deliver and facilitate engaging orientation, employee training, and presentations that introduce employees to Goodwill SWPA's mission, culture, policies, benefits, systems, resources, and workplace expectations.
• Deliver orientation and onboarding sessions in a welcoming, accessible, and inclusive format that respects diverse cultural backgrounds, identities, experiences, learning styles, and accessibility needs.
• Champion onboarding and training best practices, facilitation techniques, adult learning principles, and emerging trends.

Onboarding Administration and Documentation:

• Oversee the coordination of relevant resources such as facilitators, rooms, and virtual meeting links for orientation sessions training activities, and onboarding meetings.
• Maintain accurate onboarding and orientation records, generate completion reports, and communicate outstanding requirements I-9 documentation, job description sign-off, accessing HR software to the appropriate hiring manager and HR personnel, ensuring timely resolution and smooth new hire integration.
• Coordinate the distribution of training materials, accuracy of orientation calendar, schedules, and related administrative tasks while maintaining accuracy and confidentiality.
• Demonstrate ownership in managing and monitoring HR Portal for new hire…