Vice President, Production Services Application Support

Vice President, Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Production Services Application Support to join our Engineering team. This role is located in Pittsburgh, PA and Lake Mary/LM.

In this role, you'll make an impact in the following ways:

* Provide expert technical support for application systems by identifying and resolving complex issues, ensuring the stability and efficiency of operations.

* Collaborate with cross-functional teams to implement solutions that enhance system performance and user experience, demonstrating a commitment to operational excellence.

* Lead incident management efforts by coordinating with relevant stakeholders to swiftly address and mitigate service disruptions.

* Develop and maintain comprehensive documentation and best practices for application support to facilitate knowledge sharing and continuous improvement.

* Monitor system performance and proactively identify areas for improvement through data analysis and trend monitoring.

* Foster a culture of innovation and continuous improvement by encouraging team collaboration and the adoption of new technologies and methodologies.

To be successful in this role, we're seeking the following:

* Bachelor's degree in Information Technology, Computer Science, or a related field.

EXPERIENCE:

- Typically 6-10 years of experience.

* Strong analytical and problem-solving skills with a focus on client service.

* Excellent communication and collaboration abilities to work effectively across teams.

* Proficiency in managing and resolving complex technical issues in a fast-paced environment.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY Linked In

Here's a few of our recent awards:

America's Most Innovative Companies, Fortune, 2025

World's Most Admired Companies, Fortune 2025

"Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.