Senior Technical Support Engineer: Incident & Escalation Lead
Listed on 2026-10-02
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IT/Tech
IT Support, Technical Support, Cybersecurity
Vertex Inc. is seeking a senior enterprise software support specialist to own and resolve high-priority customer issues across databases, APIs, and ERP integrations.
You will conduct root cause analysis, lead cross-functional investigations, and communicate with executive stakeholders while documenting solutions and improving knowledge bases. Join a team focused on customer outcomes, technical excellence, and collaboration with Product, Development, and QA to reproduce defects, validate fixes,
The following role is for a Senior Technical Support Engineer:
Incident & Escalation Lead with Vertex Inc.
We are looking to fill the Senior Technical Support Engineer:
Incident & Escalation Lead position at Vertex Inc in King of Prussia, PA, United States.
The Senior Technical Support Engineer:
Incident & Escalation Lead role at Vertex Inc is now open for applications in King of Prussia, PA, United States.
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