Vice President, Solutions Consulting

Job-:
Solutions Consulting

Location:

Pittsburgh, PA, United States

Schedule:

Full time, Day Posted:
Base Salary Min: 69000

Base Salary Max: 130000

We’re seeking a future team member for the role of Vice President, Solutions Consulting to join our BNY Data & Analytics team. This role is located in Pittsburgh,  this role, you’ll make an impact in the following ways:
Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements

Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations

Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction

Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication

Cross-functional collaboration across teams to solve unique and complex problems

To be successful in this role, we’re seeking the following:
Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience)6-10 years experience

Proven experience in service delivery management, client relationship management, customer success, or project management within a technology or managed services environment

Understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients

Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence

Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement

About the organization

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY Linked In Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be…