Service Architect

Position: Service Now Architect
Company DescriptionUSM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and Dev Ops.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area – Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description Position:
Service Now Architect

Location:

Oaks, PADuration – Long Term

Employment type

– C2C/fulltime/contract to hire Below is revised job description

KEY RESPONSIBILITIES:

Assemble information to determine, document and agree with customer requirements

Plan IT Service Management tools and process discovery activities, conduct strategic assessments, analyze and report findings and make recommendations

Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.

Identify opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation Work collaboratively with clients to develop and execute solution strategies that support organizational direction

Architect Service Now solutions to support best practice processes needed to deliver business requirements

Configure and develop solutions using Service Now including quick prototype and demonstrations

Organize and present Service Now related findings in meetings with clients

Deliver advisory services centered on Service Now configuration optimization for performance and capability

Manage engagements and ensure continuity for customer from pre-sales to delivery

Identify additional business opportunities resulting from Service Now and other engagements

Actively develop Service Now best practices, POV, concept of operations & publish white papers REQUIREMENTS:

Overall 10 years general IT services experiences with last 3-5 years specialized in Service Now Clear  understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices

Excellent consulting skills
- Requirements gathering and problem solving methods, Communication and presentation skills and Client management

Detailed knowledge and experience of Service Now at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.

Integration of…