Genesys Workforce Management; WFM) Lead

Position: Genesys Workforce Management (WFM) Lead
Description Kforce has a client searchng for a Genesys Workforce Management (WFM) Lead. This role is fully remote, with the first week at the client's office in Pittsburgh, PA. Responsibilities:
* Lead the design, configuration, and implementation of Genesys Cloud WFM capabilities, including forecasting, scheduling, adherence, intraday management, and reporting
* Define and optimize workforce management processes, operating models, governance, and best practices across contact center operations
* Lead requirements gathering, testing, training, deployment, and post-production support to ensure successful adoption and business outcomes Requirements
* Strong expertise with Genesys Cloud Workforce Management and related contact center technologies
* Experience leading end-to-end WFM implementations, including solution design, configuration, testing, and deployment
* Strong understanding of contact center operations, workforce planning methodologies, and operational metrics such as service level, occupancy, adherence, and shrinkage

Job Type Contract Compensation
92 - $93 For the Genesys Workforce Management (WFM) Lead position at KForce, we are reviewing applications now.